John 3:16

I believe the unbelievable, I receive the impossible, because it's doable. Jesse Duplantis

(832) 662-4107Call
Brick ranch home in a Houston neighborhood after a storm, with wet lawn, standing water at the curb and drying equipment hoses at the open front door

Water Damage Restoration in Houston, One Free Call Away

A burst pipe, a flooded room, a roof leak or mold after a storm. Call one free number at any hour and your call is passed to an independent, locally owned water damage restoration company that works in your part of greater Houston.

Call (832) 662-4107 How the free line works

What this line is, and what it is not

When water damage restoration is the job in Houston, the first hours matter more than anything else, and nobody wants to scroll through ads while the carpet soaks up a burst pipe.

Water Damage Pro Houston is one free number for that moment. It is a phone line plus this website, not a restoration company. It owns no pumps, no dehumidifiers and no trucks, holds no license or certification, and never dries, tears out, repairs or prices anything. What it does is answer your call at any hour, ask briefly what happened and whether water is still coming in, and transfer you to an independent, locally owned water damage restoration company covering your neighborhood.

It inspects the damage, explains what it found, gives you its own estimate, does the work and bills you or your insurer as you arrange with it. Calling the line costs nothing. Each page notes that restoration companies may pass a referral fee to the line.

Living room in a Houston home with a dark wet patch spreading across beige carpet from under a wall

How a call works

Describing the problem takes a minute or two. Then a local restoration company is on the line with you, or it has your details to call you back. The how it works page also explains the missed-call fallback.

  1. Dial the numberAn automated assistant picks up (832) 662-4107 at any hour, holidays included.
  2. Say what happenedA burst pipe, a flood, a roof or appliance leak, a sewage backup or mold, whether water is still coming in, and where in greater Houston you are.
  3. Get connectedYour call is transferred to an independent, locally owned water damage restoration company, which hears a short summary first.
  4. Work with that companyIt inspects, quotes, does the work and bills you or your insurer as you arrange. If it misses the call, it gets your name, number, area and problem to call you back.

Water, flood and mold problems the companies handle

Most calls fall into three groups: water that is in the house right now, a flood from outside, or mold that showed up after a leak. Each page below explains the job, what a careful restoration company does first, and what to ask before you sign anything.

Water Damage Restoration in Houston

The full job after a leak or flood: inspection, water removal, drying, cleaning and rebuilding, and how a restoration company works from the IICRC water categories.

Emergency Water Removal and Extraction

Standing water on the floor right now. What extraction equipment does, why speed matters in Houston humidity, and what to do safely before the company arrives.

Flood Damage Restoration

Rising water from a bayou, street or storm surge. Why floodwater is treated as contaminated, what gets removed, and how flood insurance differs from a homeowners policy.

Burst Pipe Water Damage

A split supply line, a frozen pipe or a slab leak. Who stops the leak (a plumber), who dries the house (a restoration company) and what to photograph for the insurer.

Water Damage Repair

Putting the house back after it is dry: drywall, baseboards, flooring, cabinets and paint, and how repair estimates differ from drying estimates.

Mold Remediation in Houston

Mold after a leak or flood: containment, removal and clearance, the Texas licensing rules, and the protocol a licensed assessor writes first.

Mold Removal and Mold Cleaning

Small spots versus large growth: when cleaning is enough, when Texas law calls for licensed remediation, and why bleach on drywall is not the fix.

Mold Inspection and Mold Testing

Musty smells, hidden leaks and post-flood checks. What a licensed mold assessment consultant does, when air or surface samples help, and why the assessor and remediator are separate.

Why water damage moves fast in Houston

Water damage restoration in Houston is a race against three local conditions: storms that drop huge amounts of rain in a short time, flat land that drains slowly, and warm, humid air that keeps wet materials from drying on their own.

Rain that overwhelms the drainage

In August 2017, Hurricane Harvey dropped up to 47.4 inches of rain over four days at one Harris County gauge, on Clear Creek at I-45, according to the Harris County Flood Control District. Tropical Storm Allison in 2001 was shorter but brutal: the National Weather Service reported more than 28 inches in 24 hours at one gauge in the Greens Bayou area. The why Houston floods guide explains the bayous, the clay soil and how to look up your own flood risk.

Humidity and the 24 to 48 hour window

The EPA says that if wet materials are dried within 24 to 48 hours of a leak, mold usually will not grow. In Houston's damp air, drywall, carpet pad and cabinet bases rarely dry that fast without dehumidifiers and air movers. That is why the first call matters. See how fast mold grows after a leak.

A Houston bayou running high and brown between grassy banks after a heavy storm, with homes and trees beyond

Freezes, hurricanes and power loss

Houston is not built for hard freezes. During the February 2021 winter storm, power outages and loss of heat led to burst pipes across the city, and the City of Houston put the whole city under a boil water notice from February 17 to 21. In July 2024, Hurricane Beryl came ashore near Matagorda and crossed the west side of the metro; about 2.2 million CenterPoint Energy customers lost power, which left many homes without air conditioning or dehumidification while roofs and windows leaked. The burst pipe page covers freeze damage and slab leaks.

Your first steps, in order

The restoration company handles drying and cleanup. These steps are yours, and only when they are safe.

Get safe first

If you smell gas, leave and call 911 and your gas utility from outside (CenterPoint Energy in much of greater Houston). Never step into standing water near outlets, cords or appliances. Turn power off at the breaker only if you can reach the panel while standing on a dry floor; otherwise call your electric utility or an electrician.

Stop the water if you can

Close the main water shutoff if it is safe to reach. A plumber fixes the pipe; the restoration company dries the house. Stay out of sewage or floodwater, and keep children and pets away from it.

Photograph, then call

Take photos and video of every wet room before anything is moved or thrown out, and move valuables to a dry place. Then call the line, and call your insurer to report the damage. The first 48 hours guide goes step by step.

Larger mold jobs call for Texas-licensed professionals

Texas licenses mold assessment and mold remediation through the Texas Department of Licensing and Regulation (TDLR). For jobs of 25 contiguous square feet or more, a licensed mold assessment consultant writes a remediation protocol and a separate licensed mold remediation contractor carries it out, and Texas rules keep those two roles apart on the same project. After a licensed project is finished, the owner should receive a Certificate of Mold Damage Remediation. The mold remediation, mold removal and mold inspection and testing pages explain where the lines fall.

Check the mold license first. In Texas, mold assessment and mold remediation are licensed by the Texas Department of Licensing and Regulation (TDLR). In most cases visible mold under 25 contiguous square feet can be cleaned by people without a license; larger jobs generally call for a licensed mold assessment consultant to write the remediation protocol and a separate licensed mold remediation contractor to do the work. Ask for both license numbers and look them up on the TDLR license search (opens in a new tab). The line does not check licenses for you.

Guides worth reading before you hire

Insurance, prices and contracts are where most homeowners get surprised after a storm. These guides are written to answer the questions people actually search for, with sources listed on every page.

Water Damage Restoration Cost

Published national ranges, what drives a Houston bill up or down, and how to read a written estimate.

Burst Pipe Repair Cost

The plumbing repair and the drying job are two separate bills. Published ranges for each and what changes them.

Why Houston Floods

Flat land, clay soil, bayous and huge storms: what Allison, Harvey and Beryl showed, and how to check your own flood risk.

Greater Houston towns with their own page

The line takes calls from across greater Houston: Harris, Fort Bend, Montgomery, Brazoria, Galveston and Chambers counties. These towns each have a page about their own flood history, drainage and housing. The company you are connected with may not have an office in your town; it is a local business that covers your part of the metro.

About this line: Water Damage Pro Houston is a free phone line, not a restoration company. It answers your call and connects you with an independent local water damage restoration company, which inspects, quotes and does the work, and which you pay directly. Companies may pay a referral fee. The line never charges you. Read how the line works.

Common questions

Who actually comes to my house when I call?

An independent, locally owned water damage restoration company covering your part of greater Houston. Water Damage Pro Houston only answers the phone and hands the call over. It sends no one, dries nothing and sets no prices. The company owns everything after that: inspecting, estimating, doing the work, billing. The how it works page walks through each step.

Does it cost anything to call?

No. Calling and being connected are free, and the line never bills you. The restoration company charges its own rates, so ask for a written estimate before work starts. A referral fee may be paid to the line by restoration companies, as disclosed at the bottom of every page. For what drives prices, see the water damage restoration cost guide.

What is water damage restoration?

It is the work of getting a building back to normal after water gets in: finding where the water went, removing standing water, drying walls, floors and cabinets with dehumidifiers and air movers, cleaning or removing what cannot be saved, and then rebuilding. Restoration companies commonly follow the IICRC S500 standard, which sorts water by how contaminated it is. The water damage restoration page explains the process.

Can I call at night, on a weekend or during a storm?

Yes. The automated assistant answers around the clock, every day of the year. It connects you with a local restoration company. If no one there can pick up at that moment, your name, callback number, area and a short description of the problem are passed along so the company can call you back. When it can come out, and what an after-hours visit costs, is up to the company.

Does homeowners insurance cover water damage in Texas?

It depends on the cause and your policy. The Texas Department of Insurance says most homeowners policies cover sudden and accidental water damage, like a burst pipe, but not gradual leaks or flooding, which needs a separate flood policy. Ask your own insurer what your policy covers before work starts. The insurance guide lists the questions to ask.

Water coming in right now? Call the free line

Tell the automated assistant what happened and whether water is still coming in. Your call is passed to an independent, locally owned Houston-area water damage restoration company, which comes out, looks at the damage and sets its own price.

Call (832) 662-4107

  • Any hour of the dayThe line picks up around the clock, including nights, weekends and storm days.
  • No charge from the lineYou never receive a bill from the line. Pricing comes only from the restoration company.
  • Mold needs a Texas licenseFor mold jobs, ask for the TDLR license numbers and look them up before work begins.
  • Your call to makeHear the company's findings and its written estimate, then decide whether to hire it.